Remote Video

Why Remote Support is Here to Stay

This blog was originally published on CX Today.

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Remote Video

Perfect your CX Strategy with Remote Visual Assistance

This blog was originally published on CX Today.

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Remote Video

Automation or Augmentation? Make the Right Choice

This blog was originally published on CX Today.

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Remote Video

Empowering a Remote-First Strategy

This blog was originally published on CX Today.

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Customer Success

Introducing the StreemCore® Bookmark Tool

A new tool has been added to the Streem video call toolbox. Alongside Streem’s handy laser pointer, marker, StreemShot® photo, and GPS tools, the ...

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Remote Video

Adding Live Video Can Enhance Your Customer Support Program

According to research by HubSpot, almost two-thirds of consumers listed the two most frustrating customer service experiences as on-hold wait times ...

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Remote Video

Top 3 Customer Experience Transformation Fundamentals

Changing the way we interact with our customers is no small task. To do so, we need to understand customer experience (CX), why it matters, and how ...

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Customer Success

Learn How Interactive Video can Amplify Your Connected Experience

Customer-centric leaders like you should incorporate AR-powered interactive video into your channel strategy, today. 

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Digital Transformation

​​Your Top 9 Need to Know Augmented Reality Remote Assistance FAQs

  1. What is augmented reality remote assistance? Augmented reality remote assistance creates an interactive environment by superimposing ...

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Digital Transformation

Lowe's Spatial Commerce with Measure Your Space, Powered by Streem

As part of its mission to “build the future of home improvement,” Lowe’s shared a vision for Spatial Commerce and previewed the new, customer-first ...

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Digital Transformation

AR in Business: Benefits and Strategic Advantages

Augmented reality (AR) is transforming how we interact with the physical world. It is dramatically shifting the way we train employees, service ...

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Customer Success

Align Cross-functional Project Team to Meet Stakeholders’ Expectations

The next step in this CX workbook helps you break-down departmental silos by bringing your cross-functional project team together to identify the ...

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Remote Video

How to Prove Value in Innovative Technology with a Pilot Program

Six steps to establish best practices for using a new digital tool and ensure that your investments and efforts result in demonstrable business value ...

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Customer Success

How to Successfully Implement New Technology Into the Workplace

With the great resignation in full force, employee churn has never been higher.  Companies must innovate with new digital tools in order to stay ...

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Customer Success

Workbook: Secure a Sponsor & Budget for Customer Experience Innovation

Next up in our enterprise strategy series, we walk you through a reference workbook that helps you organize your team to quickly secure an executive ...

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Remote Video

AR Minute with Nicole Smith - Advantages of mobile apps for business.

Welcome to The AR Minute! Join us this week as we talk with Nicole Smith, Senior Product Manager at Streem, about the benefits and challenges of ...

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Digital Transformation

AR Minute with Dr. Flora Tasse - How Spatial Maps Enable Smartphone AR

Welcome to The AR Minute! At Streem®, we build cutting edge experiences and technologies that foster human connections, solve real problems, and ...

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Customer Success

Edit Serial & Model Numbers in the Streem Call Details

Remote experts can view, scan, and record product details automatically with Streem’s smart camera. StreemShot® photographs use AI and optical ...

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Digital Transformation

Learn How AR Powered Video Helps Field Technicians Work Effectively

A black hole still exists for most companies when it comes to recording the actual work a technician does. This is compelling considering field ...

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Streem Tips: Using StreemShot Photos and Notes

StreemShot® photos allow you to see what your customer sees, providing important visual context to your project details. 

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Customer Success

American Home Shield Eliminated Repeat Trips With Video Diagnosis

Leading national field service, repair, and warranty companies are adopting remote video diagnosis tools to reach customers faster and build more ...

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Customer Success

Virtual Collaboration: A Revolutionary Approach to Customer Service

XR Today hails Streem’s virtual collaboration platform as a transformational new business communication tool for teams invested in digitizing and ...

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Customer Success

Streem Video Integration for ServicePower: Improve Field Operations

ServicePower provides unified Field Service management software solutions that help companies modernize and grow their business through better ...

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Using StreemCore

Audio Indicators & Support for a Great Streem Call Experience

To make sure you can quickly and easy connect with customers on a video call, we have updated the Streem experience with some new customer prompts ...

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Digital Transformation

AWE Executive Workshop: AR & VR Business Tools That Make A Difference

Recent accelerated adoption of remote-first and digital tools has pushed the dynamic, revenue generating possibilities of augmented reality (AR) and ...

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Customer Success

4 Customer Experience Transformation Strategies for CX Leaders

There is no more vital, or over-tasked, role in digital transformation than Customer Experience (CX) leaders–leading service and CX experience ...

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Using StreemCore

Login to Your Streem Workspaces Faster Than Ever

Your Streem experience just got a little easier. We are excited to announce a centralized workspace login available to all Streem desktop users ...

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Customer Success

How HR & Training Can Lead Digital Workforce Transformation

Successful digital transformation creates a company hyper-focused on delivering value to the customer as efficiently as possible. All the technology ...

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Remote Video

Three Ways Leading IT Teams Support Remote Digital Transformation

When up to 80% of digital transformation projects are expected to fail, the stakes for IT leaders couldn’t be higher. By moving to a customer-first, ...

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Using StreemCore

Top 3 Ways to Ensure Great Audio on a Streem Video Call

Seamless, clear audio is an important part of an excellent customer experience with Streem® video calls. Most of the time, audio on a Streem call ...

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Remote Video

4 Key Ways Executives Support Remote Digital Transformation Strategy

Will a low-touch and digital-first service focused digital transformation strategy still be important after COIVD-19? Yes, your remote customer ...

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Remote Video

Top 3 Reasons to use Video Calling to Grow Your Construction Business

Home improvement projects have skyrocketed in the US due most everyone sheltering in place for the past year. A recent Porch.com survey reported 3 ...

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Remote Video

What Digital Customer-first Transformation Looks Like

Digital Transformation Should Start with Customers When technology and strategy serve the customer’s needs first, new opportunities open up for ...

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Customer Success

Calculate the Value of Remote Video Support for Your Work

Interactive video calls can turn time consuming site-visits into revenue generating remote workflows—dramatically reducing opportunity costs needed ...

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Remote Video

How to Adopt a Remote-First Mindset as an Enterprise Consumer Brand

At its base, “remote-first” is a customer-first organizational strategy that empowers employees to work remotely—away from a desk or job site. It ...

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Customer Success

How Partnering With Streem Can Help Fix Your CX Process

When Corey Savory-Venzke joined Traeger Wood Fired Grills® as the VP of Customer Experience & Service she had one mission: fix the broken CX ...

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Using StreemCore

Start a Streem Call from the New Desktop View

The newest updates to the Streem desktop experience make it faster and easier than ever to connect with customers using remote interactive video ...

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Streem News

Welcome to the New Streem Desktop Experience

Coming soon, There's a new view for the Streem desktop experience. This launch is the culmination of a year of updates based on feedback from users ...

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Customer Success

Growing a Family Business with Customer Service, Trust, and Video Chat

As the President of Cleansolution, José Barrios works to help others follow in his footsteps. With StreemCore™ video calls José is taking his deep ...

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Customer Success

CLEAResult Announces 3-Year Virtual Utility Assessment Contract

Following the successful launch of multiple national programs to maintain field service operations during COVID-19, CLEAResult® announced a ...

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Digital Transformation

ARCore Cloud Anchors Deliver Innovative CX in Streem Retail Apps

Persistent Cloud Anchors are powering Streem AR video calls—equipping consumers with the 3D data, context, and remote expertise they need when they ...

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Remote Video

Apple Features Streem as Ideal Use Case for Business Innovation

Streem's powerful augmented reality (AR) remote communication platform is featured on Apple.com as an ideal use case for AR in business and for ...

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Remote Video

3 Ways Lowes4Pros JobSIGHT Helps Contractors Work Remotely

General contractor and YouTuber Matt Risinger shares three ways home builders are using interactive video chats to get work done efficiently, ...

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Remote Video

Lowe’s for Pros JobSIGHT Keeps Contractors Safe & Open For Business

As part of its $25million commitment to helping the contractors and communities impacted by the Coronavirus, Lowe’s is now offering Lowes' for Pros ...

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Using StreemCore

What is Streem Interactive Video Calling?

Do you ever wish you could just see what your customer was talking about, instead of asking a million questions? If you answered “yes,” it’s time to ...

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Using StreemCore

Starting & Restarting a Streem Video Call from the Expert Portal

Streem interactive video calls are one of the fastest and easiest ways to connect with anyone, see what they see, and help them—completely remotely. ...

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