According to research by HubSpot, almost two-thirds of consumers listed the two most frustrating customer service experiences as on-hold wait times and cold handoffs between CX agents. Nobody likes ...
Read moreChanging the way we interact with our customers is no small task. To do so, we need to understand customer experience (CX), why it matters, and how ...
Customer-centric leaders like you should incorporate AR-powered interactive video into your channel strategy, today.
1. What is augmented reality remote assistance? Augmented reality remote assistance creates an interactive environment by superimposing ...
As part of its mission to “build the future of home improvement,” Lowe’s shared a vision for Spatial Commerce and previewed the new, customer-first ...
Augmented reality (AR) is transforming how we interact with the physical world. It is dramatically shifting the way we train employees, service ...
The next step in this CX workbook helps you break-down departmental silos by bringing your cross-functional project team together to identify the ...
Six steps to establish best practices for using a new digital tool and ensure that your investments and efforts result in demonstrable business value ...
With the great resignation in full force, employee churn has never been higher. Companies must innovate with new digital tools in order to stay ...
Next up in our enterprise strategy series, we walk you through a reference workbook that helps you organize your team to quickly secure an executive ...
Welcome to The AR Minute! Join us this week as we talk with Nicole Smith, Senior Product Manager at Streem, about the benefits and challenges of ...
Welcome to The AR Minute! At Streem®, we build cutting edge experiences and technologies that foster human connections, solve real problems, and ...
Remote experts can view, scan, and record product details automatically with Streem’s smart camera. StreemShot® photographs use AI and optical ...
A black hole still exists for most companies when it comes to recording the actual work a technician does. This is compelling considering field ...
StreemShot® photos allow you to see what your customer sees, providing important visual context to your project details.
Leading national field service, repair, and warranty companies are adopting remote video diagnosis tools to reach customers faster and build more ...
Streem OnSite sessions offer a way to record details and better understand important project information on the job site. This is another valuable ...
Seasoned growth leader Spencer Huang joins Streem as Vice President, Head of Revenue, adding a customer-first approach and a track record for scaling ...
XR Today hails Streem’s virtual collaboration platform as a transformational new business communication tool for teams invested in digitizing and ...
ServicePower provides unified Field Service management software solutions that help companies modernize and grow their business through better ...
The Streem App for Android is now available for Android users to download and experience the difference that AR-enriched video communication can ...
To make sure you can quickly and easy connect with customers on a video call, we have updated the Streem experience with some new customer prompts ...
Recent accelerated adoption of remote-first and digital tools has pushed the dynamic, revenue generating possibilities of augmented reality (AR) and ...
There is no more vital, or over-tasked, role in digital transformation than Customer Experience (CX) leaders–leading service and CX experience ...
Your Streem experience just got a little easier. We are excited to announce a centralized workspace login available to all Streem desktop users ...
Successful digital transformation creates a company hyper-focused on delivering value to the customer as efficiently as possible. All the technology ...
When up to 80% of digital transformation projects are expected to fail, the stakes for IT leaders couldn’t be higher. By moving to a customer-first, ...
Seamless, clear audio is an important part of an excellent customer experience with Streem® video calls. Most of the time, audio on a Streem call ...
Will a low-touch and digital-first service focused digital transformation strategy still be important after COIVD-19? Yes, your remote customer ...
Home improvement projects have skyrocketed in the US due most everyone sheltering in place for the past year. A recent Porch.com survey reported 3 ...
Digital Transformation Should Start with Customers When technology and strategy serve the customer’s needs first, new opportunities open up for ...
Interactive video calls can turn time consuming site-visits into revenue generating remote workflows—dramatically reducing opportunity costs needed ...
At its base, “remote-first” is a customer-first organizational strategy that empowers employees to work remotely—away from a desk or job site. It ...
When Corey Savory-Venzke joined Traeger Wood Fired Grills® as the VP of Customer Experience & Service she had one mission: fix the broken CX ...
The newest updates to the Streem desktop experience make it faster and easier than ever to connect with customers using remote interactive video ...
Coming soon, There's a new view for the Streem desktop experience. This launch is the culmination of a year of updates based on feedback from users ...
As the President of Cleansolution, José Barrios works to help others follow in his footsteps. With StreemCore™ video calls José is taking his deep ...
Following the successful launch of multiple national programs to maintain field service operations during COVID-19, CLEAResult® announced a ...
For the first year, ShopTalk took entirely to the web just like everything else in our lives. Over a handful of days, our team had the opportunity to ...
Persistent Cloud Anchors are powering Streem AR video calls—equipping consumers with the 3D data, context, and remote expertise they need when they ...
Streem's powerful augmented reality (AR) remote communication platform is featured on Apple.com as an ideal use case for AR in business and for ...
General contractor and YouTuber Matt Risinger shares three ways home builders are using interactive video chats to get work done efficiently, ...
As part of its $25million commitment to helping the contractors and communities impacted by the Coronavirus, Lowe’s is now offering Lowes' for Pros ...
Do you ever wish you could just see what your customer was talking about, instead of asking a million questions? If you answered “yes,” it’s time to ...
Streem interactive video calls are one of the fastest and easiest ways to connect with anyone, see what they see, and help them—completely remotely. ...
