According to research by HubSpot, almost two-thirds of consumers listed the two most frustrating customer service experiences as on-hold wait times ...
Changing the way we interact with our customers is no small task. To do so, we need to understand customer experience (CX), why it matters, and how ...
Customer-centric leaders like you should incorporate AR-powered interactive video into your channel strategy, today.
1. What is augmented reality remote assistance? Augmented reality remote assistance creates an interactive environment by superimposing ...
Augmented reality (AR) is transforming how we interact with the physical world. It is dramatically shifting the way we train employees, service ...
Six steps to establish best practices for using a new digital tool and ensure that your investments and efforts result in demonstrable business value ...
With the great resignation in full force, employee churn has never been higher. Companies must innovate with new digital tools in order to stay ...
Next up in our enterprise strategy series, we walk you through a reference workbook that helps you organize your team to quickly secure an executive ...