First Call Resolution (FCR) is a percentage measure of how many customer queries contact center agents successfully resolve at the first attempt.
Read moreIn the world of business, information is power, and staying informed on team performance is crucial when using Streem. Streem Reports is a valuable ...
We don't have to tell you what it means when everyone starts to talk about football, leaf peeping, or pumpkin-everything. No, it's not fall. It's ...
Companies can improve efficiency and streem-line their processes by using remote video support and innovative tools to skip the time-consuming and ...
Delivering exceptional customer service is a top priority for businesses aiming to thrive in a dynamic and customer-centric market. A crucial metric ...
Electric vehicle (EVs) sales are rapidly increasing due to their eco-friendliness, cost-effectiveness, and advanced technology. As more and more ...
"When the wind fails, take to the oars." Latin Proverb How remote video solutions can deliver fast ROI. A rising tide lifts all boats. And when the ...
Some people are ahead of their time—people who can see down the road and confidently assert a future reality. President Franklin D. Roosevelt was one ...
Do you ever wish you could just see what your customer was talking about instead of asking a million questions? If you answered “yes,” it’s time to ...
Original Post: CX Today
Originally published in CX Today
In this vlog, CX Today's Charlie Mitchell hosts Jóhann Hannesson, Lead Product Manager at Streem, to discuss how businesses can get started with ...
This blog was originally published on CX Today.
This blog was originally published on CX Today.
This blog was originally published on CX Today.
This blog was originally published on CX Today.
This blog was originally published on TechCrunch.
According to research by HubSpot, almost two-thirds of consumers listed the two most frustrating customer service experiences as on-hold wait times ...
This blog was originally published on CX Today.
Changing the way we interact with our customers is no small task. To do so, we need to understand customer experience (CX), why it matters, and how ...
1. What is augmented reality remote assistance? Augmented reality remote assistance creates an interactive environment by superimposing ...
Six steps to establish best practices for using a new digital tool and ensure that your investments and efforts result in demonstrable business value ...
A black hole still exists for most companies when it comes to recording the actual work a technician does. This is compelling considering field ...
XR Today hails Streem’s virtual collaboration platform as a transformational new business communication tool for teams invested in digitizing and ...
ServicePower provides unified Field Service management software solutions that help companies modernize and grow their business through better ...
There is no more vital, or over-tasked, role in digital transformation than Customer Experience (CX) leaders–leading service and CX experience ...
When up to 80% of digital transformation projects are expected to fail, the stakes for IT leaders couldn’t be higher. By moving to a customer-first, ...
Will a low-touch and digital-first service focused digital transformation strategy still be important after COIVD-19? Yes, your remote customer ...
Home improvement projects have skyrocketed in the US due most everyone sheltering in place for the past year. A recent Porch.com survey reported 3 ...
Digital Transformation Should Start with Customers When technology and strategy serve the customer’s needs first, new opportunities open up for ...
At its base, “remote-first” is a customer-first organizational strategy that empowers employees to work remotely—away from a desk or job site. It ...
Persistent Cloud Anchors are powering Streem AR video calls—equipping consumers with the 3D data, context, and remote expertise they need when they ...
Streem's powerful augmented reality (AR) remote communication platform is featured on Apple.com as an ideal use case for AR in business and for ...
General contractor and YouTuber Matt Risinger shares three ways home builders are using interactive video chats to get work done efficiently, ...