Get Started with Video Customer Service - CX Today News

By CX Today
January 30, 2023 1 min read

In this vlog, CX Today's Charlie Mitchell hosts Jóhann Hannesson, Lead Product Manager at Streem, to discuss how businesses can get started with video customer service.  Focusing on: 

  • Where should contact centers start when piecing together a video strategy?
  • How can contact centers identify where video will add value?
  • Which video use cases typically add the most value to the contact center?
  • How can contact centers measure the success of their video strategy?
  • What should contact centers look for in a video solutions vendor?
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Create More 'Memorable' Customer Experiences by Using Remote Video

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