In this vlog, CX Today's Charlie Mitchell hosts Jóhann Hannesson, Lead Product Manager at Streem, to discuss how businesses can get started with video customer service. Focusing on:
Where should contact centers start when piecing together a video strategy?
How can contact centers identify where video will add value?
Which video use cases typically add the most value to the contact center?
How can contact centers measure the success of their video strategy?
What should contact centers look for in a video solutions vendor?
Create More 'Memorable' Customer Experiences by Using Remote Video
Listen to CX Today's Charlie Mitchell and Colin Shaw, Founder & CEO of Beyond Philosophy, discuss the value of using video of CX.
