What is Streem Interactive Video Calling?

By Nathan C Bowser
May 18, 2020 3 min read

Do you ever wish you could just see what your customer was talking about, instead of asking a million questions? If you answered “yes,” it’s time to try Streem video calls. Like Zoom, Facetime, or Google Hangouts, Streem® interactive videos help you connect with customers and teammates from anywhere, but that’s where the similarities end.

Try it once and you’ll see why one-to-one interactive video is better than other platforms for many everyday issues and customer support requests.

Fast, easy to use and no app downloads required, Streem was built to help you get work done more efficiently and effectively. Using two-way audio, one-way video, and a collection of interactive AR tools, Streem lets you see what your customer sees, capture key details, quote, and even troubleshoot issues—remotely and on-demand.

Great for remote assistance, virtual site visits, & on-demand training, Streem calls help teams stay connected to customers, stay safe, and stay productive from anywhere they are.

While our platform is powered by cutting edge augmented reality (AR), artificial intelligence (AI) and machine learning (ML) technologies, the experience in Streem is intuitive and easy to use for consumers and Pros alike. Plus, our platform is built on top of AWS for maximum flexibility, scalability, and security.

Streem gives your team remote customer service superpowers—no superhero experience necessary.


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How Streem interactive video calls work

It is fast and easy to get started with Streem interactive video. Watch this video for a quick side-by-side demonstration of the “Pro” desktop experience and the mobile customer view.

Pros start a Streem call quickly by sending an SMS message to their customer or teammate who needs help, through the Streem web dashboard. The customer taps to accept and the link opens an enhanced video session in their mobile web browser that both parties can see.

Using interactive tools like Laser Pointer and Easy Draw, agents collaborate with customers to identify, document, and respond to customer consultations, estimate requests, and support calls, faster and more accurately. Let’s take a look.

Easy AR tools for communication & collaboration

Laser pointer – Help guide the customer around their home, troubleshoot issues and point out precise buttons to push or areas of interest.

Easy Draw – Easy Draw is a temporary drawing that slowly disappears after a moment, allowing experts to quickly highlight and sketch around objects.

GPS location – Pros can request permission to GPS location data from the customer, this helps to document, troubleshoot, and verify location details with precision.

Video recordings – Experts can record the entire Streem call to make sure that the correct information is being collected, as well as for verification and compliance.

StreemShot® photos – Our proprietary StreemShot technology captures highly contextual photos that allow users to seamlessly capture serial numbers, model details, and recognize objects with AI & AR data.

Optical Character Recognition (OCR) – Allows experts to snap a StreemShot of a manufacturer’s plate, capturing the serial number and model number and automatically storing that in the Streem call details.

After the call, all the StreemShot® data-rich photos, videos, notes, and computer-aided documentation are automatically added to a call summary page where you can review key details, view model make and revalidate claims, and even share the full report in a one-page multi-media.

Get started today

Streem empowers your favorite brands to quote, diagnose, troubleshoot, and fix problems without ever sending a technician to your home. Convenient, fast, secure streaming video connects you to expert professionals who can finally see what you see and help you solve problems faster.

Streem AR & AI powered video calls are better for business, better for customers, and better for the environment—it’s better than being there. Use our handy calculator to see the value of Streem for your business!


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