A black hole still exists for most companies when it comes to recording the actual work a technician does. This is compelling considering field service organizations have a staggering number of software tools available to help maximize the efficiency of their processes.
You cannot successfully digitize your field service workforce if technicians are still siloed in the world they perform on the job site.
How does AR-powered video help field technicians work more effectively?
- Digitize work documentation - uncover inefficiencies that may go unnoticed.
- Enhance team communication - break down silos with unmistakable visual context.
- Provide customer assurance - exceed expectations with fast and clear communication.
Digitize work documentation.
Visual onsite tools uncover critical data points field service leaders need to deliver high-quality service. AR-powered interactive video digitally captures activities and tackles the last mile of field service delivery. These tools uncover the inefficiencies and pain points that occur at the job by capturing job details such as work performed, parts usage, and time worked and ensuring the work performed is up to the quality and standards of both the customer and the organization.
Enhance team communication.
Organizations building out connected data strategies know how important real-time information is for their workforce to stay efficient. When technicians can share all the details of their job nearly instantly, they ensure that all project stakeholders have timely, clear documentation with easy-to-interpret visual context.
This efficient communication can ensure the highest level of service is being delivered and that proper steps are quickly taken to remedy any project deficiencies.
Additionally, the transparency that comes with visual documentation and communication can also provide guidance and training. AR tools provide trainees precise details about specific scenarios with contextual notes and 3D spatial arrows and labels.
When a trainee can see what you see on a project, it breaks down communication gaps, and the best practices and performance standards become apparent.
Provide customer assurance.
Your customers are savvy and have experienced what it is like to get what they want when they want it. Think Uber, Amazon, and DoorDash - more than ever, customers demand .great service at lightning speed. In their future of CX report, PwC surveyed 15,000 .consumers and found that 1 in 3 customers will leave a brand they love after just one bad experience, while 50% would completely abandon a company after two or three negative interactions.
With the tap of a button on your iPhone or iPad, you can meet your customers’ expectations by instantly providing them with project details and the assurance that the job was done right the first time.
Streem OnSite sessions break down any barriers that industry-specific language may cause. For example, a customer may not know what a Box Lug Terminal - 3 Pole Contractor is but when they see video and photos of the electrical parts of their HVAC system labeled as such, there is a common understanding of the project details. This visual context and understanding provide a seamless experience that customers expect.
All it takes to start using the power of OnSite is a Streem account and the Streem App for iOS.