In this vlog, CX Today's Charlie Mitchell hosts Jóhann Hannesson, Lead Product Manager at Streem, to discuss how businesses can get started with video customer service. Focusing on:
- Where should contact centers start when piecing together a video strategy?
- How can contact centers identify where video will add value?
- Which video use cases typically add the most value to the contact center?
- How can contact centers measure the success of their video strategy?
- What should contact centers look for in a video solutions vendor?