Remote Video

How Does Improving Your FCR Rate Improve Your Bottom Line?

First Call Resolution (FCR) is a percentage measure of how many customer queries contact center agents successfully resolve at the first attempt. 

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Remote Video

Streem® Reports: Streem Usage Insights for Admins

In the world of business, information is power, and staying informed on team performance is crucial when using Streem. Streem Reports is a valuable ...

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Remote Video

Budget Planning Made Easy with Streem: A Low-Risk, High-Impact Remote Support Video Solution

We don't have to tell you what it means when everyone starts to talk about football, leaf peeping, or pumpkin-everything. No, it's not fall. It's ...

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Remote Video

Skip the Visit for Pre-Install Inspections by Using Video Support

Companies can improve efficiency and streem-line their processes by using remote video support and innovative tools to skip the time-consuming and ...

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Remote Video

Driving better CX and improving CSAT scores with Streem

Delivering exceptional customer service is a top priority for businesses aiming to thrive in a dynamic and customer-centric market. A crucial metric ...

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Remote Video

Skip the Drive - Use Video Chat for Onsite Assessments like EV Charging Stations

Electric vehicle (EVs) sales are rapidly increasing due to their eco-friendliness, cost-effectiveness, and advanced technology. As more and more ...

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Remote Video

Why Adding a Remote Video Tool Still Makes Sense in Today's Economy

"When the wind fails, take to the oars." Latin Proverb How remote video solutions can deliver fast ROI. A rising tide lifts all boats. And when the ...

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Remote Video

Why Remote Support is Here to Stay

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Remote Video

How Remote Video Tools Can Help Reduce GHG Emissions

Some people are ahead of their time—people who can see down the road and confidently assert a future reality. President Franklin D. Roosevelt was one ...

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Remote Video

What is Streem Interactive Video Calling?

Do you ever wish you could just see what your customer was talking about instead of asking a million questions? If you answered “yes,” it’s time to ...

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Remote Video

Why Remote Video Support is Different than Video Conferencing

Original Post: CX Today

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Customer Success

Unlock Memorable Customer Interactions with new Streem White Paper

Originally published in CX Today

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Customer Success

Get Started with Video Customer Service - CX Today News

In this vlog, CX Today's Charlie Mitchell hosts Jóhann Hannesson, Lead Product Manager at Streem, to discuss how businesses can get started with ...

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Remote Video

How Live Remote Video is Changing CX

This blog was originally published on CX Today.

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Remote Video

Perfect your CX Strategy with Remote Visual Assistance

This blog was originally published on CX Today.

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Remote Video

Automation or Augmentation? Make the Right Choice

This blog was originally published on CX Today.

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Remote Video

Empowering a Remote-First Strategy

This blog was originally published on CX Today.

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Remote Video

Why Best-in-Class CX Brands Choose AR-Powered Remote Visual Assistance

This blog was originally published on TechCrunch.

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Remote Video

Adding Live Video Can Enhance Your Customer Support Program

According to research by HubSpot, almost two-thirds of consumers listed the two most frustrating customer service experiences as on-hold wait times ...

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Remote Video

Inspiring Customer Engagement With Video: CX Today Expert Round Table

This blog was originally published on CX Today.

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Remote Video

Top 3 Customer Experience Transformation Fundamentals

Changing the way we interact with our customers is no small task. To do so, we need to understand customer experience (CX), why it matters, and how ...

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Digital Transformation

​​Your Top 9 Need to Know Augmented Reality Remote Assistance FAQs

1. What is augmented reality remote assistance? Augmented reality remote assistance creates an interactive environment by superimposing ...

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Remote Video

How to Prove Value in Innovative Technology with a Pilot Program

Six steps to establish best practices for using a new digital tool and ensure that your investments and efforts result in demonstrable business value ...

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Digital Transformation

Learn How AR Powered Video Helps Field Technicians Work Effectively

A black hole still exists for most companies when it comes to recording the actual work a technician does. This is compelling considering field ...

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Customer Success

Virtual Collaboration: A Revolutionary Approach to Customer Service

XR Today hails Streem’s virtual collaboration platform as a transformational new business communication tool for teams invested in digitizing and ...

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Customer Success

Streem Video Integration for ServicePower: Improve Field Operations

ServicePower provides unified Field Service management software solutions that help companies modernize and grow their business through better ...

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Customer Success

4 Customer Experience Transformation Strategies for CX Leaders

There is no more vital, or over-tasked, role in digital transformation than Customer Experience (CX) leaders–leading service and CX experience ...

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Remote Video

Three Ways Leading IT Teams Support Remote Digital Transformation

When up to 80% of digital transformation projects are expected to fail, the stakes for IT leaders couldn’t be higher. By moving to a customer-first, ...

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Remote Video

4 Key Ways Executives Support Remote Digital Transformation Strategy

Will a low-touch and digital-first service focused digital transformation strategy still be important after COIVD-19? Yes, your remote customer ...

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Remote Video

Top 3 Reasons to use Video Calling to Grow Your Construction Business

Home improvement projects have skyrocketed in the US due most everyone sheltering in place for the past year. A recent Porch.com survey reported 3 ...

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Remote Video

What Digital Customer-first Transformation Looks Like

Digital Transformation Should Start with Customers When technology and strategy serve the customer’s needs first, new opportunities open up for ...

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Remote Video

How to Adopt a Remote-First Mindset as an Enterprise Consumer Brand

At its base, “remote-first” is a customer-first organizational strategy that empowers employees to work remotely—away from a desk or job site. It ...

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Digital Transformation

ARCore Cloud Anchors Deliver Innovative CX in Streem Retail Apps

Persistent Cloud Anchors are powering Streem AR video calls—equipping consumers with the 3D data, context, and remote expertise they need when they ...

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Remote Video

Apple Features Streem as Ideal Use Case for Business Innovation

Streem's powerful augmented reality (AR) remote communication platform is featured on Apple.com as an ideal use case for AR in business and for ...

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Remote Video

3 Ways Lowes4Pros JobSIGHT Helps Contractors Work Remotely

General contractor and YouTuber Matt Risinger shares three ways home builders are using interactive video chats to get work done efficiently, ...

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