According to research by HubSpot, almost two-thirds of consumers listed the two most frustrating customer service experiences as on-hold wait times and cold handoffs between CX agents. Nobody likes ...
Read moreChanging the way we interact with our customers is no small task. To do so, we need to understand customer experience (CX), why it matters, and how ...
1. What is augmented reality remote assistance? Augmented reality remote assistance creates an interactive environment by superimposing ...
Six steps to establish best practices for using a new digital tool and ensure that your investments and efforts result in demonstrable business value ...
Welcome to The AR Minute! Join us this week as we talk with Nicole Smith, Senior Product Manager at Streem, about the benefits and challenges of ...
A black hole still exists for most companies when it comes to recording the actual work a technician does. This is compelling considering field ...
XR Today hails Streem’s virtual collaboration platform as a transformational new business communication tool for teams invested in digitizing and ...
ServicePower provides unified Field Service management software solutions that help companies modernize and grow their business through better ...
There is no more vital, or over-tasked, role in digital transformation than Customer Experience (CX) leaders–leading service and CX experience ...
When up to 80% of digital transformation projects are expected to fail, the stakes for IT leaders couldn’t be higher. By moving to a customer-first, ...
Will a low-touch and digital-first service focused digital transformation strategy still be important after COIVD-19? Yes, your remote customer ...
Home improvement projects have skyrocketed in the US due most everyone sheltering in place for the past year. A recent Porch.com survey reported 3 ...
Digital Transformation Should Start with Customers When technology and strategy serve the customer’s needs first, new opportunities open up for ...
At its base, “remote-first” is a customer-first organizational strategy that empowers employees to work remotely—away from a desk or job site. It ...
For the first year, ShopTalk took entirely to the web just like everything else in our lives. Over a handful of days, our team had the opportunity to ...
Persistent Cloud Anchors are powering Streem AR video calls—equipping consumers with the 3D data, context, and remote expertise they need when they ...
Streem's powerful augmented reality (AR) remote communication platform is featured on Apple.com as an ideal use case for AR in business and for ...
General contractor and YouTuber Matt Risinger shares three ways home builders are using interactive video chats to get work done efficiently, ...
As part of its $25million commitment to helping the contractors and communities impacted by the Coronavirus, Lowe’s is now offering Lowes' for Pros ...
